2/3/2024 0 Comments App property meld“You can think of Property Meld like a colonoscopy for your maintenance process,” Zimmerman said.Ĭustomers can select which of the users on the platform – the property manager, maintenance manager, vendor or tech specialist, resident and property owner – will be involved in each request. Everything related to a specific maintenance request is documented under that maintenance request. In this new 14,000 square-foot space, the founders established a goal of having 100 employees, ranging from entry level sales associates to high-level software engineers who can aid a Property Meld customer in seamlessly navigating the “meld” process.įor each property maintenance request that comes in, Property Meld sets up a work flow. It employed 40 people in its first building on Main Street.įast-forward to April 2021, and South Dakota Governor Kristi Noem attended the groundbreaking for the official Property Meld headquarters at a vacant lot on the corner of St. Kingman and Hespen landed a spot in what was then Rapid City’s “business incubator” at the School of Mines, a space for small tech start-ups to sprout wings under the guidance and stewardship of the Black Hills Development Center. While the company was co-founded in 2015, it was still getting its feet under it. Zimmerman left her job in marketing within the local medical field to start at an entry-level sales position with Property Meld, so she could be involved in the local tech startup from the ground up. “All five have to communicate with each other,” she added. “Key players” typically include the property manager, a maintenance manager, a vendor or tech specialist, the resident and the property owner, said Zimmerman. Property Meld is a stand-alone maintenance software for property management companies that streamlines the management system into a “meld,” ushering a property maintenance request from start-to-finish regardless of how simple or complex and keeping all key players connected throughout the process. In 2014, Hespen and Kingman began working on a software system to help property managers streamline maintenance processes and, in 2015, they co-founded Property Meld. Imagine the resources and communication required for each request, and developing a streamlined solution makes sense. They knew Hespen’s maintenance issue, trivial as it was, was an indicator of a bigger, more global problem.Īccording to Property Meld’s head of marketing, Madison Zimmerman, the median property management company in the United State manages 400-500 units and receives 40 maintenance requests per month. The two friends clung to that phrase, intent on finding for themselves a better way to address and efficiently fix maintenance issues for managed properties. There has to be a better way,” David insisted, complaining about the problem to his friend, Ray Hespen. He had done everything he could think of to communicate the problem, and still, it went unresolved. “Call the maintenance manager,” you might say, or, “Let the office know.”ĭavid Kingman was a South Dakota School of Mines student not so long ago when he encountered a seemingly simple maintenance problem in the apartment he was renting. General Property Management uses this feedback in our continuous improvement efforts to bring the best service to the tenants and owners.What do you do when the garbage disposal in your apartment quits working? When the vendor completes the work request, the tenant is given the opportunity to review the work and provide feedback. PropertyMeld allows tenants, property owners, vendors, and internal maintenance to communicate directly on one platform via emails, SMS, and in-app messaging. Property Meld reduces the time required to coordinate maintenance by 60% and increases resident satisfaction by 87%. The automation tool allows us to automatically schedule, track, and communicate in one place Saves time & increases tenant satisfaction Below are some features and benefits of the software that help us keep your investment in the best working order possible: Advanced maintenance automation tools We know that a well-maintained home results in quicker rentals, lower turnovers, and in general, happier tenants! In addition to our 24/7 emergency call line, we use PropertyMeld to handle all maintenance issues, which can be accessed online with a simple click.
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